Information for law enforcement

Shield is operated by AVSYRYKH SL (Spain). We cooperate with valid legal requests from competent authorities in accordance with EU and Spanish law, including removal orders under Regulation (EU) 2021/784 on terrorist content online.

Contact point

Requests and removal orders: legal@avsyrykh.es. Please include the issuing authority, legal basis, the Shield username or channel address, and a reference number. Removal orders for public channel content are handled with priority.

What we can provide

• Account data: username, display name, verified email (if added), registration date, last activity.
• Access log: IP addresses and times of sign-ins and connections, kept for 90 days.
• Linked devices (model and date added), list of chats and groups the account belongs to (without content).
• Public channel posts, which are not end-to-end encrypted.

What we cannot provide

The content of private and group chats, calls, voice messages, files and archives is end-to-end encrypted on users' devices. We do not hold the keys and cannot decrypt it.

Emergencies

In cases involving imminent danger to life, mark the subject “EMERGENCY”; such requests are reviewed immediately.

Información para autoridades

Solicitudes y órdenes de retirada: legal@avsyrykh.es. Cooperamos con las solicitudes legales válidas de las autoridades competentes conforme al Derecho de la UE y español. El contenido de los chats privados y de grupo está cifrado de extremo a extremo y no podemos acceder a él.